Sales Policy
Effective Date: January 17, 2025

At Opulent Stones, we are committed to providing you with an excellent shopping experience and high-quality products. This Sales Policy outlines the terms and conditions related to the purchase of products from our website.

1. Product Availability

All products listed on our website are subject to availability. We strive to keep our inventory up to date, but there may be occasions when an item becomes out of stock or unavailable. If this happens, we will notify you and provide alternative options or offer a full refund if the product is no longer available.

2. Pricing and Payment

  • Prices: All prices displayed on our website are in U.S. dollars and may be subject to change without prior notice. The price of the product at the time of order is the final price you will pay, excluding applicable taxes and shipping fees.
  • Taxes: Sales tax will be applied to your order based on your shipping address and applicable local tax rates.
  • Payment Methods: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment options available at checkout.
  • Payment Authorization: Payment is required in full before an order is processed and shipped. If there are any issues with payment authorization, we will notify you to resolve the issue.

3. Order Confirmation

After you place an order, you will receive an order confirmation email that includes the details of your purchase. This confirmation serves as an acknowledgment of your order, but it does not guarantee that the items will be shipped. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping and Handling

  • Shipping Options: We offer various shipping options, including standard and expedited shipping, based on your location and preference.
  • Shipping Fees: Shipping fees will be calculated during the checkout process, depending on the destination and shipping method you select.
  • Processing Time: Orders are typically processed and shipped within 1-3 business days, excluding weekends and holidays.
  • Delivery Time: Delivery times vary depending on the shipping method and your location. Expedited shipping options will be faster, while standard shipping may take several business days.

5. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once your order has been processed and shipped, it cannot be canceled. If you wish to cancel your order before it has been shipped, please contact us immediately at info@opulentstoness.com.

6. Customer Responsibility

It is the customer’s responsibility to ensure the accuracy of the shipping information provided at the time of checkout. We are not responsible for any delays or issues caused by incorrect or incomplete address details. Please double-check your information before finalizing the purchase.

7. Promotions and Discounts

From time to time, Opulent Stones may offer promotions, discounts, or special offers. These promotions may be subject to specific terms and conditions, such as expiration dates or product exclusions. Please refer to the details provided at checkout for applicable promotions.

8. Returns and Exchanges

Please refer to our Refund and Return Policy for information on how to return or exchange an item.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@opulentstoness.com within 7 days of receiving your order. We will work with you to resolve the issue, whether through a replacement, exchange, or refund.

10. Limitation of Liability

Our liability for any product purchased from Opulent Stones is limited to the price of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

11. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting.

12. Contact Information

If you have any questions or concerns about our Sales Policy or need assistance with your order, please contact us: