Shipment Policy
Effective Date: January 17, 2025

At Opulent Stones, we aim to deliver your order in a timely and efficient manner. Below is our Shipment Policy to help you understand our shipping process.

1. Shipping Locations

We offer shipping to customers in the United States and select international locations. If we do not currently ship to your country, please contact us at info@opulentstoness.com for more information about international shipping options.

2. Processing Time

  • Order Processing: All orders are typically processed within 1-3 business days from the date of order. Orders placed on weekends or holidays will be processed on the next business day.
  • Backordered Items: If an item in your order is out of stock or backordered, we will notify you via email, and you will have the option to either wait for the item or cancel the order for a full refund.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Typically arrives within 5-7 business days (excluding weekends and holidays).
  • Expedited Shipping: Typically arrives within 2-3 business days.
  • Overnight Shipping: Orders placed before 12:00 PM (PST) are eligible for next-day delivery.

Note: Delivery times may vary based on your location, product availability, and external factors such as weather or shipping carrier delays.

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, order size, and chosen shipping method. The total shipping fees will be displayed before you confirm your order. Free shipping may be available on select orders or promotions, which will be specified during checkout.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your shipment. You can track your order at any time through the provided link.

6. Shipping Delays

While we strive to ensure timely delivery, factors beyond our control (such as weather conditions, natural disasters, or shipping carrier issues) may cause delays. We are not responsible for delays caused by third-party shipping carriers or unforeseen circumstances. If you experience a significant delay, please contact us at info@opulentstoness.com.

7. Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct and complete. We cannot be held liable for any delays, lost items, or additional fees caused by an incorrect or incomplete shipping address. Please double-check your address before submitting your order.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience an issue with a lost or stolen package, please contact the shipping carrier directly. If you suspect an issue with delivery, please contact us immediately so we can assist in the investigation.

9. International Shipping (If Applicable)

  • Customs Duties & Taxes: International shipments may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office to understand any applicable charges before placing an order.
  • Shipping Delays: International orders may take longer to arrive due to customs processing and other factors. Delivery times provided are estimates and may vary.

10. Order Changes

Once your order has been processed, it cannot be modified. If you need to make changes to your order, please contact us as soon as possible at info@opulentstoness.com. We will do our best to accommodate changes before the order is shipped.

11. Returns and Exchanges

If you would like to return or exchange an item, please refer to our Refund and Return Policy for more information on how to initiate a return or exchange.

12. Contact Information

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us: